Category Archives: shopsitting

I Ain’t Afraid of No Ghosts!

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Boo!

That’s a lie. I totally am.

I’m not saying I actually believe in ghosts, but I’ve been blessed, or cursed, depending on your perspective, with a vivid imagination. I also made the mistake of watching The Changeling with George C. Scott, when I was in the fourth grade. If you haven’t seen this movie, I recommend it…IF YOU WANT TO BE SCARED OF THE DARK FOR THE REST OF YOUR LIFE! 

But I digress.

Not only is my imagination more active than most, I am also inexplicably drawn to the macabre. I enjoyed graveyard tours when I was in grade school. Still do, in fact. I’m one of those wide-eyed nuts that asks, always with the benefit of broad daylight, “Is it haunted?!”  I’m eager to hear all the stories. I want ALL THE DETAILS.  And then I need to sleep with the lights on.

When I arrived at Tales of the Lonesome Pine, I was delighted. It was exactly what I had expected. A wonderful old house, certainly with an interesting history, stuffed full of kittens and books. My two favorite things!

I met wonderful people. I played with the cats. I learned to crochet.

And then I did it. I asked the question that was sure to leave me sleepless for the rest of my stay.

“Is it haunted?!?!”

“Only a little”, I was told.

“Just the kitchen”, Kelley said.

“It’s a friendly ghost”, Erin assured me.

“Nothing to worry about”, they both agreed.

And I wasn’t worried. It was three o’clock in the afternoon, after all.

Now it’s night. Everyone has gone home, and I am getting ready for bed. I’m not scared. I don’t believe in ghosts. I walk quietly about my room. NOT nervously, I can tell you. NOT listening for every little house settling sound. No way. Not me. But then I hear it. A sound that does not sound like an ordinary house sound. A small cry. A small mournful cry. A small mournful GHOST cry! It’s the Kitchen Ghost! It’s coming for me! It’s…it’s…it’s a loose floorboard. I step back and forth a few times listening to the small squeal that now sounds perfectly innocent. I get into bed. As I drift off, my last thoughts are how happy I am to be here. How much I love the bookstore, and the town…and didn’t I close that closet door?

 

 

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The Monday Book: TIME WAS SOFT THERE by Jeremy Mercer

“In a place like Paris, the air is so thick with dreams they clog the streets and take all the good tables at the cafés. Poets and writers, models and designers, painters and sculptors, actors and directors, lovers and escapists, they flock to the City of Lights. That night at Polly’s, the table spilled over with the rapture of pilgrims who have found their temple. That night, among new friends and safe at Shakespeare and Company, I felt it too. Hope is a most beautiful drug.”

mercerJack and I got the idea for using shopsitters at our place – people who receive free room and board in return for living there – from Shakespeare and Co. This is a famous bookstore across from Notre Dame Cathedral in Paris.

On a listserv of bookshop owners, talk turned to books about bookstores. (I received ego strokes, and then we went on.) Mercer stayed at the shop for some time, watching the ebb and flow of people who ranged from down and outs to up and comings. He also spent significant time with George, the shop owner (although not its founder – Sylvia Beach did that) and some of the regulars.

Mercer’s book is in many ways journalistic, showing his roots as a true crime writer. Yet he portrays the under humanity so simply with his “this is what happened” prose. One of the blurbs on the back calls the book a romanticized version of the bum’s life, but I don’t agree. The book is far less romantic than wistful.

Among the things Mercer does is get George’s daughter to visit, and ultimately secure the shop’s future. It has a fascinating history: closed during the Nazi Era, considered a hothouse of sedition in the 1960s student riots, monitored by the CIA in the 1990s if George is to be believed.

There are a couple of startling moments: an ethnic hate crime results in murder and Mercer is less concerned about the murder than the police sniffing around a bookstore full of people with improper visas to be in France. He seems more concerned when the 84-year-old George gets engaged to 20-year-old shop worker Eva. That kind of thing. It all just sails past, along with the adorable moments of scorn for “30 minute tourists” who just want to stick their head in the door because the place is famous, having no understanding of or interest in its true ethos.

And there’s a very funny cynicism to the scheme three residents come up with, to sit and write in front of the tourists and sell the pages, story by short story. The description of this was, quite frankly, laugh out loud funny.

This isn’t a story about books, but about the bookstore itself, its inhabitants, and its purpose. Mercer’s final paragraph is a good summation: “In the end, yes, it is a famous bookstore and, yes, it is of no small literary importance. But more than anything, Shakespeare and Company is a refuge, like the church across the river. A place where the owner allows everyone to take what they need and give what they can.”  

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Filed under Big Stone Gap, book repair, book reviews, bookstore management, folklore and ethnography, humor, Life reflections, Little Bookstore of Big Stone Gap, publishing, reading, shopsitting, small town USA, Uncategorized, Wendy Welch, what's on your bedside table, writing

K.U.T.E (Kittens United Terrorizing Everyone)

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Scarlett, Ready to Address her Subjects

Shopsitter Jenny here. I may not have much time, so listen closely. I’ve been taken hostage by a group known only to me as K.U.T.E. I don’t know exactly what they want, but I seem to be completely in their thrall. I’ve been given the tasks of meal preparation, litter box clean up, and cuddling. The strange part is, I don’t mind at all. I’m HAPPY to do it. The hold they have over me is almost…supernatural. All one of them has to do is wave a tiny paw, or sneeze a mini achoo, and I’m ready to do their bidding. I would have written for help sooner, but the one they call Scarlett was sitting on the computer all morning looking at me with big dewy eyes. I was powerless to move her. Fortunately, they seem to nap en masse, so I am now able to send out my plea. Come. Get. A. Kitten. Save me from the overwhelming power of K.U.T.E. I fear that one (or more!) of them will convince me to bring them home to New York, and then, not only will K.U.T.E have the opportunity to spread its devastating culture of kitten kisses, but my mother will kill me!

A quick run down of the players…

Scarlett. Sister to Rhett. Cuteness exceeds tolerable levels with this one. Seems to be a bit of a ringleader.

Rhett. Scarlett’s brother. Rhett’s metaphorical tee-shirt reads, I’d Rather be Lounging.

Henry Dashwood. Dash for short. Exceptionally handsome chap. A little shy, but snuggly and playful when he warms up. Adorable kitten antics, or up to something? You decide.

Hadley. Little, but mighty, with a deceptively sweet face…Oh geez! Here she comes! She’s climbing up my pant leg! SHE’S GOING FOR MY NECK!

She’s…kissing my cheek.

What’s that you say Hadley? You want your prawns peeled and served with caviar? Why certainly. Let me take care of that for you.

 

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Shopsitter Jennifer says Hi

jenniferDear Tales of the Lonesome Pine,

I hope you’re doing well. I’ve heard so much about you. I read Wendy’s book, and I look at all the kitty pictures that you post to Facebook. I love cats, and you seem to be full of them, so we should get along fine.

I just wanted say hello, because I’m going to be staying with you for a while. I know you might be feeling a bit of apprehension about Jack and Wendy leaving for a whole month. I understand. I would be feeling a little apprehensive too if I was a bookstore and I was going to be left in the who-knows-if-they’re-capable-or-not hands of a complete stranger. You might be thinking, does this individual know anything at all about running a bookstore? Can she tell the difference between a trade paperback and a mass market? Can she alphabetize? What’s her favorite book? Does she have a favorite book!? DOES SHE EVEN READ!?!? Well, I’m writing to assure you that I know what I’m doing. Really.

I’ve worked in two bookstores over the years, and not a single book has been harmed or mangled under my watch. Because of my excellent customer service skills, I’ve never had to tackle a single shoplifter, and every book signing I’ve ever planned has been well attended. Well, there have technically been attendees present at every book signing I’ve ever planned. Two count, right?

As for animal care, no problems there. I’ve had the same cat since I was thirteen. His official name is Picasso, but we just call him Kitty. Whenever I sit on the sofa, he sits next to me, and stares intently at my neck. I get the feeling he’s thinking about the last bath I gave him, but I’m hoping it’s just because he likes me a whole lot. We do have a special bond. He let’s me brush him each day for a whole minute and a half before he bites me with his only remaining tooth. I’m pretty sure it’s a love bite.

See? Everything’s going to be just fine.

Your Humble Shopsitter,
Jennifer

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Remember Customer Service? We do.

Little Bookstore is one of several on a list of second-hand bookslingers who trade ideas and share knowledge–including that there’s such a thing as being TOO local. People can take the approach that you must be in this small town because you couldn’t make it in the big city; I’ve just come back from an economic summit where rural town managers discussed this problem.

Being too local is a problem anytime of year, but at Christmas, people can also eschew specialty businesses because they believe making a mad dash through the discount warehouses will be “cheaper and more convenient.”

(Yeah, and the shortcut is always faster….)

Small Business Saturday and the Christmas season tend to be a special challenge for bookstores because much of our unique charm lies in our handselling technique; a proprietor knows his or her customers, and has developed a relationship of trust, of not trying to just sell, sell, sell but to match. We take pride in matching the correct book to the right person. Trust is the foundation of customer service, trying to help the customer rather than meet an imposed quota.

Everybody sells books at Christmas, but who can greet you by name, ask how your niece liked Divergent, suggest a new detective series because they know you like mysteries themed around food? Or, who can meet you for the first time, listen to a list of the last five books your dad read and what he thought of them, and then suggest the perfect present based on that information? How much time will you save with that kind of service?

That’s what we do, and what our friends in the bookselling business do. Because we are our businesses; we don’t just work for them. We believe in selling you what you want, not what you’ve been told you need. And we believe you are your own person.

Visit your local bookseller this holiday season–be it Paperback Book Exhange in Neenah, Wisconsin; Al’s Books out in Kansas; maybe that sweet little Country Bookshop in North Carolina; or one of the other 2,500-or-so used book shops across America. The coffee will be hot, the chairs comfy, the kittens purring, and the proprietors ready to listen, serve, and smile.

 

 

 

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Parkville Bookworm in Maryland needs our Help!

 

This is a guest blog from my friend Melissa, a fellow bookstore owner. Please, if you live near Baltimore, share this information. Thanks!
melissaMy name is Melissa Eisenmeier. I own the Parkville Bookworm, a used bookstore in the Baltimore, Maryland, suburbs. It’s the perfect job for me: I have to read books to recommend them to customers. I get to talk to and meet all kinds of interesting customers, from Kathryne, a fellow history junkie and cat lover; Alicia, who plays guitar, likes science, and Stan Lee, my staff cat; the lady who comes in with her husband once a week and recently told me her cat is Stan Lee’s girlfriend; and Karen, my outsource buyer(Jack and Wendy would likely call her the no-cash crew). I enjoy showcasing all the cool books out there. My customers seem to like the store, too; I often get told this.stan

 

Things were going fairly well in June, but I still wasn’t quite making enough to pay the bills. The past two months have kicked my butt, however. July and August, as I expected and tried to plan for, have been slower than I would like, and I quickly ran through what money I had set aside. I tried some different stuff to draw people in, from art shows to book clubs(the art show with Jenny O’Grady went over really well, and she was a lot of fun to have in the store).

 

When the credit union told my business partner she was at her limit, I knew I had to act fast. I didn’t want to close the bookstore, and we couldn’t borrow any more money. I decided to turn to my customers. I did the math, and figured out if I could get all 325 people or so who liked the bookstore’s Facebook page as of Thursday afternoon to come in and spend $10 by the end of the month, then I could make the rent, pay my assistant Lisa, and pay all my other bills.

 

stan leeThe Parkville Bookworm is located at 2300 E. Joppa Road in Parkville, MD. The store is located across from Taco Bell, and the entrance faces Ed an Jim’s Auto Body Shop. You can also find us on Facebook.

And of course I encourage you to support your local bookstore if you’re lucky enough to have one. Should you not, you can message the bookstore’s Facebook page with a short list of books, or send an Excel sheet or Google spreadsheet list to me at parkvillebookworm@gmail.com. If it’s in stock, I can mail it after we do a credit card transaction..

 

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Shopsitter Janelle says Farewell

We’re running a bit behind on timing because of the author humiliation contest – more entries posted Friday! This is our first shopsitter of the summer’s farewell post, and Kelly, our second shopsitter will be sending a post next week. (BTW, if you’re interested in shopsitting, we are looking for a week in October and a couple of weeks in December.)

Sadly, our shopsitting visit is soon coming to an end already.

We are excited about the potential of our final day sitting the shop, and we are tickled to have company coming for lunch tomorrow, too…folks that moved from our home area near Green Bay, Wisconsin, to Chuckey, Tennessee, several years ago. We just now realized how near to them we are while here.

To be honest, this shopsitting gig has been far more like a vacation than work. We have come to feel far more like family than “hired” help. And we have done more reading and relaxing than we have work. The latter I understand, I think. If I were home I’d find plenty to do (I’m pretty sure I have weeds waiting for me in my yard, taller than I am) but no matter how much work I invent for myself to do here (like re-organizing book stacks or putting sections of books back into alphabetical order or sweeping the front porch or doing dishes or laundry) I’ve still been getting to read and visit with guests (and Facebook) more than I would if I were at home this week.

And as for relaxing vacation, I’m not completely sure what to make of that, but I think it’s the Wendy factor. She has told her local people to make us feel welcome, and they sure have. We have been included in invitations to dinner and swim aerobics and church and told where the local walking/running trail is numerous times…and been included in pretty much all else that has gone on while we have been here. We have eaten nearly every meal offered (that will need to be addressed when we get home, too!) and, when I think about it, taken up very few of the exercise offers presented us. But Wendy threw out on Facebook that we wanted to do some local hiking, and after all sorts of suggestions for where we should/could go, kind friend Destiny simply said she would come and lead us, and she and her son Jack did!

I learned a lot while we were here; there is no question. I go home no less eager to one day have my own bookstore, no less eager to have Natalie bake and maybe cook for me like Kelley does in the Second Story Cafe here. Wendy and Kelley make that all look like a very easy, symbiotic relationship, not a “tough” job at all.

Wendy does, indeed, make it all look enjoyable and easy…although I do fear that I’d find in my own shop lots to do instead of this relaxed “I could do that” style. We prevented Wendy’s work from getting done sometimes with plenty of conversations, several good meals, a mutual glass of wine or bottle of beer here or there. Sometimes I really wanted her to go “make stuff,” assured that we could manage things here, and when she did, that’s when I felt I was contributing the most.

Otherwise, let’s be honest: I’d far prefer to hear her conversation with a guest to the shop–the exchange of local chit-chat, or updates on pet adoptions or procedures, or discussion of a new book, or valuing of books brought in for trade. If she wasn’t really “gone” from the shop, it was too easy for her to step in and do those things, and I seized the opportunities, then, to learn from the master.

I’ve very much enjoyed this adventure with my two youngest daughters, watching them melt kitten hearts and make new friends, devour books (Natalie stayed up until 2:40AM Saturday night…err, Sunday morning… finishing Water For Elephants, which she had started only the night before. It’s one of my all-time favorite books! How can I be upset with that activity?!) And I loved us getting to see, together, parts of the country we had not previously visited. Delaney’s determination to be THE one to get to “do the Square” any time a customer paid with a card or to be the one to take their cash, for that matter, showed me she has those super original cashier skills, communicating clearly and doing math in her head to make change (rather than NEED a cash register to do it for her). We go home with a new bond of mutual adventure and with many memories to share.

It’s like reading a book with someone, only better. The girls and I have shared a tremendous adventure, and I can only imagine how soon we’ll all talk about coming back! I imagine it will come up in the thirteen-hour ride home.Janelle on porch
Thanks for your hospitality, all. We have had a great time!

 

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